Please ensure that you have read and fully understood the terms and conditions laid out prior to purchasing any products from IG Brand I, Inc. The terms “Orra”, “we”, “us” and “our” refer to IG Brand I, Inc. By using https://get-orra.com/ (the “Site”) and placing an order, indicates you have accepted these online purchase, delivery, and returns terms and conditions below.

Online Purchase Terms & Conditions. Our website service permits you to purchase products made available to you on this Site. These purchases can be made and are permitted strictly pursuant to the terms and conditions set out below. Your purchase order cannot be accepted until payment in full for the products ordered has been received by us at which time a legally binding agreement on the terms set out herein will become effective. You may purchase products on the Site only for personal use and not for resale. By placing your order, you certify that you are purchasing products for personal use only and not for resale and you accept our General Terms and Conditions. ORRA RESERVES THE RIGHT TO REFUSE ORDERS FOR ANY REASON WITHOUT EXPLANATION.

All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If the issuer of your payment card refuses or does not for any reason, authorize payment to us, whether in advance or subsequent to a payment, or alerts us to a ‘warning that this transaction has been identified as potentially high risk’, we will not be liable for any delay or non-delivery.

Price & Payment. The price to be paid by you for any Products will be as quoted on our Site except in cases of obvious error.

Delivery.  We do not accept any liability whatsoever for delayed delivery caused by any third parties. This includes delivery address mistakes, it is the buyers responsibility to ensure the correct delivery details are present at the time of purchasing the goods. We cannot take any responsibility for delayed orders to other countries outside the US due to individual custom regulations. Please check with your country’s customs office regarding the import of the products you wish to order. As the buyer, you are responsible for any import restrictions, prohibited import items, taxes, tariffs, fees and other duties. You are responsible for complying with international, national or local laws regulating the importation of products that you may purchase. If an order is refused delivery by customs due to unauthorized ingredients or contents, Orra is not responsible for any losses or costs incurred by you, the customer. You are solely responsible for any taxes, duties, levies, fees and/or any other expenses related to importing the products you order. If the shipment is abandoned or discarded by customs, you will not receive a refund or credit of any kind. By ordering you agree to these terms.

Returns. You have 30 calendar days to return an unopened and unused product from the date you received it. The product must be returned in its original condition and packaging. To place a return, please reach out to hello@get-orra.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest. If a product is returned due to defect or through any fault of Orra, we will refund your purchase price in full. To complete your return, we require a receipt or proof of purchase.

Refunds. Once your return is received and inspected, we will send you an email to notify you that we have received your returned product. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at hello@get-orra.com.

Sale items. All sale items are final sale and cannot be refunded.

Exchanges. Please notify us within 7 days of receipt of any damages. We will gladly replace damaged or broken products promptly.

Miscellaneous.  You will be subject to the policies in force at the time that you order items from us, unless any change to those policies is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies before we send you the invoice.

By clicking the accept button you acknowledge that you have read, understood and agree to be bound by this Purchase, Delivery and Returns Policy and all other applicable Orra polices, which are available at https://get-orra.com/.